Refund policy

Returns & Refunds

We want you to be confident in your ELVO purchase. If you are not completely satisfied, you may request a return within 14 days of delivery, subject to the conditions below.

To be eligible for a return, the item must be:

  • Unused, unworn, and in the same condition in which it was received.
  • Returned with all original packaging, tags, accessories, components, manuals, and promotional items.
  • Free from stains, odors, hair, dirt, scratches, damage, or other signs of use.
  • Returned only after receiving return authorization from ELVO.

To request a return, please contact us at support@goelvo.com with your order number and reason for return. Do not send a return without receiving return instructions from us first. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs. ELVO does not provide prepaid return labels for change-of-mind returns.

Original shipping charges, expedited shipping charges, duties, taxes, and other delivery-related fees are non-refundable, except where required by law.

We strongly recommend using a trackable and insured shipping method. ELVO is not responsible for returned packages that are lost, damaged, or not delivered to our return facility.

Inspection & Refunds

All returned items are inspected before a refund is approved.

If the product is returned used, damaged, incomplete, without its original packaging or accessories, or otherwise does not meet the return requirements, ELVO reserves the right to reject the return or reduce the refund where permitted by law.

Approved refunds will be issued to the original payment method. Please allow several business days after approval for your financial institution to process the refund.

Non-Returnable Items

Returns may not be accepted for:

  • Items showing signs of use
  • Products damaged after delivery
  • Items missing packaging, accessories, or components
  • Final-sale items
  • Gift cards
  • Unauthorized returns
  • Items returned outside the applicable return period

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible after delivery with your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate resolution.

Order cancellations

If you need to cancel an order, contact us as soon as possible at support@goelvo.com. We cannot guarantee cancellation once an order has been processed or shipped.